
Exceptional Leadership Opportunity for Customer Support Manager
19 hours ago
Job Summary:
As a Customer Support Manager, you will lead a team of support agents in handling customer inquiries and concerns.
Key Responsibilities:
- Lead a team of support agents to resolve customer issues efficiently.
- Develop and implement training programs to enhance agent skills and knowledge.
- Maintain accurate records of customer interactions and provide regular updates to stakeholders.
- Collaborate with cross-functional teams to resolve complex customer issues.
Requirements:
The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. A graduation or post-graduation completion certificate is required for this role.
Working Conditions:
This position requires flexibility in working on US/UK shift timings and completing specific training programs set by clients. You will be expected to work 24*7 shifts and maintain 100% Work From Office (WFO) without hybrid arrangements.
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