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OnGuard Support and Enhancement Professional
2 weeks ago
This role involves providing technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
">We are seeking a skilled individual to join our team in India. The ideal candidate will be responsible for analyzing, debugging, and resolving system incidents, alarms, and operational issues.
">The successful candidate will have 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
">Key responsibilities include coordinating with onsite teams, vendors, and other stakeholders to ensure timely problem resolution, and implementing software upgrades and patches in accordance with company processes.
">Other key responsibilities include developing and maintaining technical documentation, user guides, and support procedures, conducting root cause analysis for recurring issues, and initiating preventive measures.
">Collaboration with security teams is also required to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
">Required qualifications include a bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
">A good understanding of access control concepts, physical security principles, and industry standards is essential.
">Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks) is also required.
">Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization is an added advantage.
">The ability to work effectively in a remote/offshore environment and coordinate with global teams is necessary.
">Strong analytical, problem-solving, and communication skills are essential for this role.
">Benefits">- Flexible work hours with remote working option
- Opportunity to collaborate with global security and IT teams
- Career growth in the growing field of integrated security systems
- Work on cutting-edge physical security technologies
