Vehicle Assistance Expert

1 week ago

Jodhpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,50,000

Job Overview:

We are seeking a dedicated professional to join our team as a Customer Support Specialist. This role involves handling customer inquiries, resolving issues, and ensuring excellent customer satisfaction.

Key Responsibilities:
  • Contact customers who report vehicle-related issues (mechanical, electrical, or software-related) and provide assistance.
  • Offer accurate information and solutions regarding warranty coverage, claims, and service processes.
  • Collaborate with service centers, mechanics, or technical teams to resolve customer problems efficiently.
  • Raise and track warranty claims, ensuring all documentation is accurate and complete.
  • Provide first-level technical troubleshooting guidance based on customer feedback.
  • Follow up with customers until the issue is resolved and ensure high satisfaction.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
  • Elevate complex cases to higher technical support or warranty teams when necessary.
Eligibility Criteria:
  • Education: A minimum of a Graduate degree in any field; preference given to candidates with an automotive or technical background.
  • Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; knowledge of other regional languages is an added advantage.
  • Technical Knowledge: A basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.

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