Knowledge Transfer Specialist

21 hours ago

Bengaluru, Karnataka, India beBeeKnowledgeTransfer Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Knowledge Transfer Manager

We are seeking a skilled Knowledge Transfer Manager to join our team. This individual will be responsible for leading the design and implementation of knowledge transfer and management initiatives, ensuring that critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.

Key Responsibilities:

  • Design and implement comprehensive training roadmaps by collaborating with leadership, GPOs, RPCs, and Tower Leads to identify skill gaps and any training needs.
  • Develop and maintain high-quality training content, manuals, and e-learning modules for various operational applications/platforms/ERPs.
  • Conduct engaging training sessions for new hires, upskilling, and process changes, ensuring tailored programs for various roles within the organization.
  • Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.

Requirements:

  • 6+ years of experience in Shared Services Organization/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of critical success factors for effective business service providers.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.

Skills and Qualifications:

  • Bachelor's/Master's degree in HR/Training (Finance/Accounts is a plus).
  • CPTM/ATD Certification.
  • Fluency in English.
  • Ability to operate in a fast-paced, global environment with strong analytical skills to assess training effectiveness and drive continuous improvement.

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