IT Service Excellence Leader

2 days ago


Bikaner, Rajasthan, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Information Technology Service Delivery Manager

The role of IT Service Delivery Manager is to oversee the successful delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.

Key Responsibilities:
  • Manage daily IT service operations ensuring adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Oversee scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.
Benefits:

This role offers the opportunity to work with a dynamic team and contribute to the development of innovative IT solutions.

Others:

Please note that this is a key leadership position and requires strong leadership skills, strategic thinking, and the ability to drive change.



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