US Customer Support Representative
4 days ago
Job Overview:
We're seeking seasoned Customer Service Professionals to provide top-notch support to our clients in the US. Ideal candidates should possess excellent English communication skills, experience in international customer interactions, and the ability to handle high-pressure situations with professionalism.
- Main Responsibilities:
- Handle inbound and outbound client calls from the US.
- Solve queries related to products, services, billing, or technical issues.
- Maintain accurate records of client interactions and follow-up actions.
- Prioritize client satisfaction through prompt and efficient service.
- Foster a culture of excellence by adhering to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Bachelor's degree in any field.
- 2–4 years of experience in US customer support.
- Fluent verbal communication skills in English (essential).
- Proficiency in CRM tools and call center software.
- Ability to work flexible shifts, including nights, and meet performance metrics.
Preferred Attributes:
- Experience supporting North American clients with a neutral accent.
- A problem-solving mindset with the ability to think critically.
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