
Account Manager Role
1 week ago
This role involves proactively managing customer interactions to encourage subscription purchases and resolve outstanding overages.
- Contact customers to resolve overages or encourage subscription purchases post-trial expiration
- Process orders promptly after the customer reaches out
- Maintain detailed records of follow-ups and interactions
- Generate reports on key metrics like conversions and account actions
- Advanced knowledge of Microsoft Excel software
- Basic knowledge of Microsoft Word
- Analytical skills to track performance metrics
- Organized and detail-oriented with the ability to meet deadlines
- Problem Solving ability
- Experience in customer service
- Strong communication and negotiation skills
- Proficiency with CRM systems
The ideal candidate will have excellent analytical, communication, and problem-solving skills, with experience in customer service and a strong proficiency in Microsoft Office applications.
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