
Desktop Technical Expert
7 hours ago
Job Overview:
We are seeking a highly skilled Desktop Support Specialist to join our team.
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, or remote desktop connections.
- Troubleshoot desktop-related issues using Window OS & desktop troubleshooting knowledge.
- Collaborate with the team to resolve complex technical issues and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
Required Skills and Qualifications:
- Degree in Information Technology or equivalent field.
- Excellent verbal and written communication skills.
- Working experience on BMC Remedy tool.
- Ability to work in shifts (24*7)/ US Shifts.
Preferred Qualifications:
- Knowledge of SolarWinds monitoring tool.
- Experience into remote support tools.
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