Luxury Client Experience Specialist

4 days ago

Nellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 2,40,000 - ₹ 4,80,000
Client Relationship Manager

We seek a detail-oriented professional to manage client relationships and ensure exceptional experiences for luxury clientele. This role is ideal for someone who thrives in client-focused environments, is organized, and contributes to daily execution and long-term improvements in customer engagement.

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

We Offer:

A growth-oriented environment where you can work with a prestigious luxury jewelry brand and high-value clientele, contributing to enhancing customer journeys and loyalty programs.

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