Operations Team Leader
1 day ago
Job Summary:
">- We are seeking a seasoned professional to oversee the performance of a team, driving operational efficiency and customer satisfaction.
The ideal candidate will possess excellent leadership skills, with a proven track record of meeting key performance indicators (KPIs) and service level agreements (SLAs). They will also be responsible for mentoring and coaching team members, ensuring they have the necessary tools and resources to excel in their roles.
">Key Responsibilities:
">- Lead a high-performing team to achieve outstanding results
- Maintain accurate production reports
- Develop strategies to improve customer experience metrics
- Ensure seamless coordination between departments
- Identify areas for process improvement and implement changes
Requirements:
">- Bachelor's degree in a relevant field
- Minimum 5 years of experience in a supervisory role
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
Preferred Qualifications:
">- Experience working in a similar industry or function
- Knowledge of business process management principles
- Proficiency in Microsoft Office applications
About Us:
">We are a leading provider of customized Business Process Management (BPM) services, specializing in helping clients achieve operational excellence through transformational solutions. Our 'rightshore' delivery model offers flexible solutions covering complete customer lifecycle across various verticals. We are trusted partners to leading brands worldwide.
">- Flexible work arrangements
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
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