Senior Operations Manager

19 hours ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 37,12,500 - ₹ 50,11,000
Job Title: Senior Operations Manager

We are seeking a skilled and experienced Senior Operations Manager to oversee the design, planning, and execution of comprehensive training programs for our team. This key role will ensure that our training initiatives align with long-term business objectives.

  • Key Responsibilities:
  • Strategic Training Program Planning & Execution:
  • Lead the development and implementation of training programs that meet organizational goals and quality standards.
  • Develop and refine training methodologies to enhance learning efficiency and outcomes.
  • Oversee and manage training activities to achieve desired results.
  • Leadership & Team Development:
  • Provide strong leadership by mentoring and managing a team of trainers, process coaches, and managers.
  • Foster a culture of continuous improvement and growth within the training function.
  • Create developmental roadmaps for team members, identifying leadership potential and promoting internal growth.
  • Quality Assurance & Process Improvement:
  • Lead the implementation and evolution of quality management practices across training programs.
  • Continuously improve training frameworks based on performance analytics, audits, and feedback.
  • Establish and monitor KPIs for training effectiveness.
  • Cross-functional Collaboration & Stakeholder Management:
  • Collaborate with senior management and cross-functional teams to align training strategies with broader business objectives.
  • Act as a liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.
  • Performance Monitoring & Reporting:
  • Develop and implement robust performance tracking mechanisms to monitor training program effectiveness.
  • Track key performance metrics and provide comprehensive reports to senior management and stakeholders.
  • Innovation in Training Methods:
  • Drive the adoption of new training technologies and methodologies to enhance learning outcomes and reduce training time.

Required Skills & Qualifications:

  • Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role.
  • HCC Knowledge: Extensive expertise in HCC coding systems.
  • Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers.
  • Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges.

Benefits:

This is a great opportunity to join our team and take on a challenging role in training and operations. If you have the skills and experience we are looking for, please apply today

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