
Global Customer Support Leader
7 days ago
We are seeking a highly experienced Director of Customer Support to lead our global customer support teams. The ideal candidate will have extensive experience in managing high-performing teams, driving client satisfaction and retention, and ensuring excellence in ticket resolution.
This role requires a strong leader who can collaborate cross-functionally with product, tech, and delivery teams to drive business growth and customer success.
Key Responsibilities:- Lead global customer support teams across multiple time zones.
- Manage L1/L2 teams across multiple locations.
- Drive escalation resolution, platform issue troubleshooting, and support KPIs.
- Build and implement support SLAs, SOPs, QA metrics.
- Manage NPS scores and drive continuous improvement initiatives.
- Own customer retention through a customer-first support mindset.
- Collaborate cross-functionally with Product, Tech & Delivery teams.
- 10+ years in Customer Support / Experience roles for SaaS platforms.
- Experience managing global enterprise accounts (US & EMEA preferred).
- Familiar with DevOps/SaaS support ecosystem.
- Excellent English communication and escalation management.
- Strong in KPI management, data analytics & customer engagement.
- Hospitality SaaS experience is a big plus.
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Global Customer Support Specialist
7 days ago
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Customer Support Specialist
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Global Customer Support Ambassador
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Global Customer Support Associate
1 week ago
Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 3,20,000 - ₹ 4,00,000We are currently seeking a highly motivated and passionate customer support professional to deliver exceptional customer experiences through efficient and professional communication.Key Responsibilities:Handle International Customer Calls: Handle international customer calls with professionalism and courtesy, ensuring timely resolution of issues.Understand...
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Global Network Support Professional
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Leader of Global Strategic Initiatives
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Customer Support Operations Manager
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Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 18,00,000 - ₹ 25,00,000Job TitleTechnical Customer Support Lead is a challenging position that requires strong leadership and management skills, excellent written and verbal communication skills, and the ability to motivate and guide a team.This role involves leading a team of customer support representatives to provide timely and effective solutions to customer inquiries and...
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Global Talent Developer
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Technical Leadership Role
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Rajkot, Gujarat, India beBeeTechnicalLeader Full time US$ 11,52,000 - US$ 15,20,000Customer Support Leader PositionWe are seeking a seasoned professional to fill the role of Senior Customer Support Engineer. This hybrid position combines deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.
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Senior Global Marketing Strategist
2 weeks ago
Rajkot, Gujarat, India beBeeMarketing Full time US$ 1,20,000 - US$ 1,80,000Job OverviewThis is a senior-level role requiring extensive experience with global markets. The work schedule will be hybrid from 1 pm to 10 pm IST.SimplifyVMS is a leading VMS platform providing cutting-edge Vendor Management System (VMS) solutions for global enterprises. We leverage AI, automation, and advanced workforce analytics to deliver seamless,...