Receivables Portfolio Manager

2 days ago

Navi Mumbai Mumbai Mumbai City, India beBeeCollection Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary:

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  • The successful candidate will be responsible for driving the collection process of receivables across multiple sources, reducing total outstanding and associated average number of days while maintaining client partnerships intact.">
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Main Responsibilities:

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  • Correspond with multiple sources to negotiate payment schedules that suit customer s current financial situation while satisfying debt.">
  • Keep track of portfolio for specific buckets for assigned area and control delinquency of area, bucket-wise & DPD wise as well as focus on non-starters.">
  • Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.">
  • Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos where necessary.">
  • Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.">
  • Trace defaulters and assets in coordination with agency s tracing team and suggest remedial course of action.">
  • Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain healthy relationship with customer.">
  • Enlist efforts of sales and senior management when necessary to accelerate collection process including supporting collection manager (court receiver) in repossessing assets and seeking legal and police support where required.">
  • Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of company.">
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