Customer Success Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: Customer Success Executive

As a Customer Success Representative, you will be the voice of the customer within CloudNuro, ensuring seamless onboarding, adoption, and satisfaction.

You will work closely with clients to understand their goals, resolve issues, and provide an exceptional customer experience that drives loyalty and growth.

Key Responsibilities:

  • Act as the primary point of contact for assigned customers post-onboarding.
  • Understand customer business objectives and align our solutions to their goals.
  • Provide product guidance, training, and support to ensure successful adoption.
  • Monitor account health and usage metrics to identify risks or opportunities.
  • Collaborate with cross-functional teams (product, support, sales) to resolve issues and deliver value.
  • Conduct regular check-ins and business reviews with clients.
  • Gather feedback and relay it to product and engineering teams for improvement.

Requirements:

  • Bachelor's degree in Business, Communications, IT, or related field.
  • 0–2 years of experience in customer success, account management, support, or related roles.
  • Strong communication and interpersonal skills—verbal and written.
  • Ability to build relationships and manage multiple client accounts.
  • Comfortable using CRM and collaboration tools (e.g., HubSpot, Salesforce, Slack, etc.).
  • Customer-centric mindset with strong problem-solving abilities.
  • Eagerness to learn technology and support digital products.

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