Technical Client Solutions Expert

1 week ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

About the Role:

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  • Responsible for managing key client relationships, addressing technical needs, and promoting a positive vision for the organization.

Key Responsibilities:

  • Manage existing client accounts to drive business growth and retention.
  • Investigate and resolve complex technical issues faced by clients.
  • Escalate critical issues to internal teams and collaborate to provide timely support.
  • Maintain accurate records of client discussions and correspondence.
  • Analyze data to determine customer service levels and identify areas for improvement.
  • Build and maintain strong client relationships to ensure long-term retention and growth.
  • Liaise with internal teams to ensure resource availability for on-time project delivery.
  • Develop new accounts within existing clients to maximize revenue.
  • Collaborate with internal business teams to discuss possible improvements to customer service.

Requirements:

  • ~4-5 years of experience in Customer Support or Technical roles.

What You'll Bring:

  • Excellent communication and problem-solving skills.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Strong relationship-building skills to drive client satisfaction and loyalty.

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