Retail Operations Leader

13 hours ago

Kottayam Madurai, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

Key Responsibilities

  • Establish store sales plans and quotas aligned with business objectives, ensuring alignment with corporate goals.
  • Maintain Gross Margin, Stock On Hand (SOH), Segment & Brand mix, Discount management, and other metrics as per business strategy, fostering a culture of operational excellence.
  • Implement production, productivity, quality, and customer service standards, driving continuous improvement in the retail environment.
  • Recommend product lines and ensure an appropriate merchandise mix, optimizing sales and profitability.
  • Drive sales, margin, shrink control, inventory management, and cost optimization, leveraging data-driven insights to inform decision-making.
  • Manage commercials and statutory compliance, ensuring adherence to regulatory requirements and minimizing risk exposure.
  • Manage performance and foster teamwork among store staff, promoting a positive work environment and encouraging collaboration.
  • Identify and develop talent for critical positions, recognizing and nurturing emerging leaders within the organization.
  • Address customer feedback to improve service and processes, enhancing the overall customer experience.
  • Stay updated on competition and manage customer escalations, resolving issues efficiently and effectively.
  • Drive local events and promotions as per marketing calendar, generating buzz and excitement around new products and services.
  • Promote a 'Customer Obsessed Culture' to prioritize customer centricity, empowering employees to deliver exceptional customer experiences.
Required Skills and Qualifications:
  1. Functional Competencies
    • Operational Effectiveness: Demonstrated ability to streamline processes, reduce costs, and improve efficiency.
    • Finance Management: Proven track record of managing financial resources, achieving budget targets, and maintaining financial discipline.
    • Analysis and Problem Solving: Skilled in analyzing complex problems, identifying root causes, and developing effective solutions.
    • Results Orientation: Focus on delivering results, meeting deadlines, and exceeding expectations.
  2. Behavioral Competencies
    • Self-Development: Commitment to ongoing learning, professional growth, and skill development.
    • Emotional Intelligence: Ability to understand and manage emotions, build strong relationships, and communicate effectively.
    • Customer Service Orientation: Passion for delivering exceptional customer experiences, building loyalty, and driving retention.
    • People Management: Experience in leading high-performing teams, developing talent, and fostering a positive work environment.
    • Communication: Excellent verbal and written communication skills, able to articulate ideas, thoughts, and plans clearly.
    • Teamwork and Collaboration: Ability to collaborate with cross-functional teams, build partnerships, and drive shared goals.

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