Customer Onboarding Expert

1 month ago


Nellore, Andhra Pradesh, India Contlo Full time

About Contlo:

We are a pioneering AI marketing platform empowering modern businesses to maximize their marketing efforts using generative AI capabilities.

Role Overview:

As a Customer Onboarding Specialist, you will play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent communication skills and a passion for solving customer problems.

Your Key Responsibilities:

  • Manage multiple projects simultaneously in a fast-paced environment, ensuring timely completion.
  • Develop strong customer relationships and provide personalized support.
  • Design organized and effective onboarding plans and schedules for clients.
  • Communicate complex ideas and data to customers and team members through various formats.
  • Identify internal and external blockers and expertly prioritize tasks.

Your Ideal Profile:

  • A minimum of 2-3 years of experience in customer onboarding or implementation roles supporting B2B SaaS products, particularly in marketing automation.
  • Excellent communication and project management skills, with a focus on building strong customer relationships.
  • Ability to adapt to a fast-paced environment and prioritize tasks effectively.
  • Familiarity with CDPs and CRM tools, as well as retention communication channels.
  • A willingness to continuously learn and improve processes.

What We Offer:

  • An estimated salary of $80,000 - $110,000 per year, depending on location and experience.
  • A competitive benefits package, including health insurance, retirement plans, and paid time off.
  • The opportunity to work with a cutting-edge AI marketing platform and contribute to its growth.


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