Senior Administrator

4 days ago


Mumbai, Maharashtra, India Microland Full time

Overview:

Microland is seeking an experienced Senior Administrator to lead our service management team. The successful candidate will be responsible for ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, and driving repeat business.

Job Description:

The Senior Administrator will provide critical support to our customers by handling customer service interactions, reports, and repairs. This includes providing customers with information on equipment rentals or purchases, developing contracts for commercial contractors, training sales staff on upselling and customer satisfaction, managing our work order system, and generating service invoices.

Required Skills and Qualifications:

To succeed in this role, the ideal candidate will have a solid understanding of IT service management tools and processes, including Servicenow and ITIL Practitioner Certificate. A degree in Engineering (B.E / B.Tech / MCA) is also required. Additionally, HDI Certification and ITIL Foundation certification are highly desirable.

Benefits:

As a valued member of our team, the Senior Administrator will enjoy a competitive salary of $80,000 per year, based on industry standards and location. In addition to a comprehensive compensation package, Microland offers a dynamic and supportive work environment that fosters growth and development.

Estimated Salary: $80,000/year



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