
Building Customer Relationships
1 week ago
This job role is perfect for individuals who possess strong communication skills, are enthusiastic and customer-focused.
- Key Responsibilities:
- Respond to customer inquiries in a timely and courteous manner via phone, email, or intercom.
- Resolve issues by following standard procedures or escalating them to the appropriate department.
- Maintain professional communication while utilizing company telephone and support systems efficiently.
- Support team leaders by handling routine tasks during their absence after receiving training.
- Report operational challenges or service concerns to supervisors clearly and promptly.
- Excellent verbal and written communication skills, with proficiency in English and Hindi.
- Familiarity with basic customer service processes and telephone etiquette.
- Ability to remain calm and composed under pressure, maintaining attention to detail.
- Basic computer literacy with knowledge of IT fundamentals.
- Minimum qualification: 12th Pass or Graduate degree.
- Immediate joiners are preferred.
Health Insurance
Provident Fund
Paid Time Off & Paid Sick Leave
Overtime Pay & Performance Bonus
Growth & Learning Opportunities
Work Schedule- Rotational Shifts
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