Senior Quality Assurance Specialist

2 weeks ago

Delhi, Delhi, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Senior Quality Assurance Specialist

This role is responsible for ensuring high-quality customer experiences across various channels.

  • Evaluate and report on contact quality to drive improvement initiatives.
  • Participate in calibration sessions to ensure scoring consistency and best practices.
  • Maintain a strong knowledge base of products, services, and program strategies.
  • Collaborate with stakeholders to drive process improvements and increase efficiency.
  • Meet productivity requirements by completing regular audits and maintaining accurate records.

Requirements:

  • Strong understanding of quality assurance principles and methodologies.
  • Excellent analytical and problem-solving skills.
  • Able to work effectively in a team environment.
  • Proficient in MS Office, particularly Excel and PowerPoint.
  • Ability to adapt to changing priorities and deadlines.

Preferred Qualifications:

  • Travel industry experience in customer service.
  • Ability to relocate or travel frequently.
  • Valid passport with sufficient validity.

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