Technical Support Professional

8 hours ago

Ajmer, Rajasthan, India beBeeSoftwareSecurity Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Technical Support Professional

Job Opportunity:

We are seeking a highly skilled Technical Support Professional to join our team.

In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.

This is an excellent opportunity for experienced engineers who are passionate about customer success and problem-solving.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other security-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills:
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.

As a Technical Support Professional, you will have the opportunity to work with cutting-edge technologies and contribute to the development of innovative software solutions.

You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

Join our team and take your career to the next level

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