Oracle SCM Support Lead

2 weeks ago


BangaloreChennaiTrivandrumThiruvananthapuramCochinKochiHyderabad, India US Technology International Pvt Ltd Full time
Job Description:

As a Support Lead for Oracle SCM, you will be responsible for leading a team of support analysts to provide application support for critical business applications on Oracle Fusion SCM. You will be the single point of contact for customer service manager, IT teams, and other stakeholders to liaise with the customer teams, provide status, coordinate new rollouts, implementations, and Oracle quarterly updates.

You will lead solution discussions with business and technical architects on Oracle Fusion and related integrations. You will mentor team and junior members on scaling up support with product knowledge and continuous improvements.

You will understand business requirements, business problems, and provide possible solutions working with customer stakeholders, business analysts, technical architects, and product owners of external systems.

You will work with Oracle on issues and ability to support Sev1 24X7 support tickets. You will be able to gauge and present business impact and mitigation plans for major support issues.

Key Responsibilities:
  • Lead a team of support analysts to provide application support for critical business applications on Oracle Fusion SCM.
  • Single point of contact for customer service manager, IT teams, and other stakeholders to liaise with the customer teams, provide status, coordinate new rollouts, implementations, and Oracle quarterly updates.
  • Lead solution discussions with business and technical architects on Oracle Fusion and related integrations.
  • Mentor team and junior members on scaling up support with product knowledge and continuous improvements.
  • Understand business requirements, business problems, and provide possible solutions working with customer stakeholders, business analysts, technical architects, and product owners of external systems.
  • Work with Oracle on issues and ability to support Sev1 24X7 support tickets.
  • Ability to gauge and present business impact and mitigation plans for major support issues.


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