Oracle SCM Support Lead
1 month ago
As a key member of our team, you will be responsible for providing exceptional support to our customers in the Oracle SCM domain. Your expertise will be crucial in ensuring the smooth operation of our applications and providing timely resolutions to customer issues.
Key Responsibilities- Lead a team of support analysts to provide application support for critical business applications on Oracle Fusion SCM.
- Act as a single point of contact for customer service manager, IT teams, and other stakeholders to liaise with customer teams, provide status, coordinate new rollouts, implementations, and Oracle quarterly updates.
- Lead solution discussions with business and technical architects on Oracle Fusion and related integrations.
- Mentor team and junior members on scaling up support with product knowledge and continuous improvements.
- Understand business requirements, business problems, and provide possible solutions working with customer stakeholders, business analysts, technical architects, and product owners of external systems.
- Work with Oracle on issues and ability to support Sev1 24X7 support tickets.
- Support Lead experience.
- Subject matter expertise in one or more of the areas: Oracle Fusion SCM modules, Oracle Order Management Cloud, Inventory, Procurement Global Order Promising, Oracle Planning Central Cloud.
- Understand and support technical components like Oracle BI Publisher, Oracle Rest APIs, and integrations.
- Overall understanding of ERP/SCM domains.
- Good knowledge of overall Oracle Fusion architecture.
- Good communication and presentations skills to manage users and stakeholders.
- Experience with support processes, ticketing, incident, request, problem, and change management, SLAs, KPIs, and Continuous Improvements.
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Hyderabad, India Thryve Digital Health LLP Full timePosition- Oracle Fusion SCMExperience- 8+yrsMode of work - HybridShift: General shift (11 am to 8 pm)Work Location: Chennai or HyderabadRole Summary:This job gives an opportunity to work in a challenging environment to deliver high quality Solutions to meet the demands for our Global Customer. Should be an excellent Team player & Module Lead. Should have...
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hyderabad, India Thryve Digital Health LLP Full timePosition- Oracle Fusion SCMExperience- 8+yrsMode of work - HybridShift: General shift (11 am to 8 pm)Work Location: Chennai or HyderabadRole Summary:This job gives an opportunity to work in a challenging environment to deliver high quality Solutions to meet the demands for our Global Customer. Should be an excellent Team player & Module Lead. Should have...
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Hyderabad, India Thryve Digital Health LLP Full timePosition- Oracle Fusion SCM Experience- 8+yrsMode of work - HybridShift: General shift (11 am to 8 pm) Work Location: Chennai or HyderabadRole Summary: This job gives an opportunity to work in a challenging environment to deliver high quality Solutions to meet the demands for our Global Customer. Should be an excellent Team player & Module Lead. Should have...