Customer Relationship Specialist

6 days ago

Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Key Responsibilities:

  • Understand the company's product offerings.
  • Provide customer support through various channels including email, social media and phone calls.
  • Resolve customer complaints and queries in a professional manner.
  • Maintain accurate records of each phone call for future reference.
  • Conduct training sessions to enhance new employees' skills.
  • Deliver exceptional customer service and satisfaction.
  • Follow up with customers for additional information as needed.
  • Negotiate terms and conditions with customers.

Required Skills and Qualifications:

  • Prior experience working in a Customer Support role or similar position within the Customer Service department.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • A customer-focused individual with a passion for delivering outstanding results.
  • Ability to prioritize tasks and meet deadlines.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner with excellent decision-making skills.

Benefits of Working with Us:

We offer a dynamic work environment that fosters growth and development. As a member of our team, you will have opportunities to learn and improve your skills, work with a diverse group of professionals, and contribute to the success of our organization.

This is an exciting opportunity to join our team and make a meaningful impact. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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