Cloud Contact Center Expert

4 days ago

Thoothukudi, Tamil Nadu, India beBeeEngineer Full time ₹ 10,00,000 - ₹ 12,00,000
Job Title: Cloud Contact Center Engineer

The ideal candidate will be responsible for the design, implementation and maintenance of cloud contact center platforms.

This role involves working closely with stakeholders to ensure the infrastructure delivers on desired business outcomes and meets evolving needs of the business community.

Key Responsibilities:
  • Design and engineering functions – Work with suppliers to establish and document standards and blueprints. Supports development and implementation activities ensuring new functionality aligns with standards and blueprints.
  • Operations and maintenance – Working with suppliers, helps with management of operational run, enhancements and platform changes. Supports operational functions including change, problem and incident management.
  • Provides support for supplier management – Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Works with internal IT stakeholders to support integrations, governance processes and architecture/design.
  • Stakeholder engagement - Supports engagement to country representatives, working closely with the product delivery manager. Shares knowledge and best practices with stakeholders and serves as a technical escalation resource where additional expertise is required.
Requirements:
  • 3-5 years of experience working with cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing cloud contact center solutions.
Desired Skills:
  • Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI.
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating and managing table-driven and dynamic workflows.

As a Cloud Contact Center Engineer, you will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver innovative solutions.

If you are passionate about cloud technology and customer experience, we encourage you to apply for this exciting opportunity.

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