
Operational Excellence Manager
2 days ago
The Operations Performance Management Office plays a pivotal role in delivering the GBS Operational Excellence Program in GCC. Working closely with the GCC FIN-OPS MANCOM and Tower leadership team, this position is instrumental in envisioning, strategizing, and executing Ops priorities, driving key projects, and achieving 1 Year Plans (1YP) to 3 Year Plans objectives.
This role drives, measures, monitors, and coordinates operations through a data-driven approach. The OPS PMO collaborates closely with all Fin Ops towers and other GCC teams to drive the OE framework and monitor progress through logical dashboards tracking performance metrics.
The successful candidate identifies process gaps and improvement opportunities in overall Ops processes and implements solutions using Project management methodologies to close these gaps. They drive the adoption and execution of project management methodologies tailored to operational needs, ensuring efficient delivery of initiatives.
Additionally, the OPS PMO drives various Ops routines such as Shared Communication Meet, Battle of Towers, RTO governance, NPS, Target Management, Ops RnR, Ops Events, Stakeholder visits, Engagement initiatives, etc.
The ideal candidate has a Bachelor's or Master's degree in economics, Business Administration, Engineering, or relevant Functional background. They have previous work experience of 3-5 years in leading operations, projects, continuous improvement programs.
The required skills include high attention to detail, dissect data and problems analytically, presentation skills, change management, E2E project management, cross department collaboration, strong English written and verbal communication skills, expert-level MS Excel, Word, and advanced PowerPoint skills.
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