Senior Endpoint Systems Expert

1 day ago

Gulbarga, Karnataka, India beBeeEndpoint Full time ₹ 8,00,000 - ₹ 10,00,000

About the Role:

We are looking for a customer-focused, technology-driven expert to join our team as a Sr. Endpoint System Engineer.

Your Key Responsibilities:

  • Deliver exceptional technical support through calls, emails, and chat—resolving complex issues and ensuring seamless customer experiences.
  • Serve as a trusted advisor to clients, offering tailored solutions using MDM, RMM, and Patch Management tools.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
  • Troubleshoot product-related issues and collaborate with cross-functional teams to implement effective resolutions.
  • Communicate client architectures, integration capabilities, and feature sets with confidence.
  • Escalate critical technical cases while maintaining clear communication with customers.
  • Develop training programs for clients and internal teams; document technical issues to enhance knowledge sharing.
  • Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
  • Gather and share client feedback with the product team to drive innovation and improvement.

Requirements:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative team mindset.
  • Degree in BE / B.Tech / MCA or equivalent.

Nice to Have:

  • Certifications: CompTIA Security+, CISSP, or other relevant cybersecurity certifications.
  • Exposure to cloud security and advanced network security concepts.

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