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Digital Supply Chain Operations Manager
1 month ago
About Crunchyroll
We are a global leader in the media and entertainment industry, dedicated to delivering high-quality anime content to our diverse audience.
As a key member of our Data Governance team, you will play a critical role in ensuring the seamless operation of our digital supply chain, supporting the successful launch and ongoing operations of ALC Channels.
This position is responsible for leading the Channel Support team, overseeing the debugging of issues reported by channel partners, and ensuring timely manual resolution of issues to meet Channel SLA's.
Key Responsibilities:
- Issue Resolution: Determine if issues are data-related or system-related, and triage issues to the appropriate development and business teams.
- Urgent Request Handling: Manage out-of-band urgent requests that fall outside the defined system SLAs.
- Schedule Management: Act swiftly to manage last-minute schedule changes and address internal clerical errors.
- Reporting and Escalation: Generate weekly reports on ongoing issues and escalate necessary system changes.
- Data Analysis and Reporting: Download, analyze, and manipulate large datasets using Excel to debug issues and validate resolutions.
- Team Leadership: Lead and manage a team of Channel Support Analysts, ensuring they are well-trained and equipped to handle day-to-day issue resolution.
Requirements:
- Education: Bachelor's degree in Business Administration, Information Technology, or a related field.
- Experience: Minimum of 5 years of experience in data management, supply chain, or a related field, with at least 3 years in a leadership role.
- Strong analytical and problem-solving skills with the ability to handle large datasets.
- Excellent organizational and time-management skills.
- Proficiency in data management tools and advanced Excel skills.
- Exceptional communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities.
Work Environment:
This role will be based in Hyderabad (India) and requires strong understanding of digital supply chain processes in the media and entertainment industry.
