Facilities Operations Manager

16 hours ago

Kanpur, Uttar Pradesh, India beBeeFacilities Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

Manage administrative operations and activities, including day-to-day tasks and incident management.

  • Define Key Result Areas (KRAs) for team members and communicate with immediate management for coordination.
  • Report on daily activities, incident management, and project progress to senior management.
  • Oversee exam day and non-exam day administrative activities, ensuring zero incidents related to admin services.
  • Recruit, train, and develop team members, defining control and monitoring mechanisms for the admin team.
  • Standardize processes at all exam venues within the HUB and govern facility-related matters.
  • Maintain SLAs/SLCs at exam venues, conduct surprise checks, and handle crisis situations.
  • Coordinate with manpower agencies, deploy contract staff, and ensure legal compliances.
  • Prepare and deploy contingency plans and conduct audits of exam venues.
Responsibilities:
  • Direct reporting to Regional Admin Head – TCSiON
  • Monitoring and reporting of key project activities, plans, and progresses
  • Managing calls and discussions
  • End-to-end Exam day and non-exam day administrative activities management and Team coordination
  • Ensuring zero incident on Exam day related to Admin Services
  • Help in Recruitment, Training and talent development of Team Members
  • Define and deploy control and Monitoring mechanism Admin Team within HUB
  • Training and development of Admin Team within HUB
  • Ensure Standardising of process at all Exam Venues within HUB
  • Vendor Mgmt , Support Regional Head in Finalising of contract , Vendor invoice
  • Publish regular dashboard on Key performance parameters to Regional Admin Head and Sr. Mgmt on need basis
  • Central spoc for all Facility related matters within HUB
  • Ensure SLA/SLC at Exam Venues
  • Governance over ViDZ/LISP partners , regular meeting and closure of Audit points
  • Deployment of Adhoc/Contract manpower at Exam Venue
  • Help/support in Shortlisting prospective partner/venue identified based on defined parameters within region
  • Maintain and monitor legal compliances for all Venues
  • Prepare and deploy contingency/BCP
  • Surprise checks at exam Venues
  • Handle crisis situation
  • Coordinate and manage with Manpower agencies on deployment and other staff related issues & Compliances
  • Conduct audit of Exam venues
  • Any other duty assigned from time to time

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