Cloud Support Specialist with 24/7 Rotational Shifts

4 weeks ago


Pune, Maharashtra, India FIS Full time

Overview:

FIS is a leading FinTech company offering exciting opportunities for career growth and professional development.

Job Title: Cloud Support Specialist

This role is ideal for experienced professionals seeking a challenging position in cloud support with 24/7 rotational shifts.

About the Job:

  • Giving support to global clients whose infrastructure is hosted on public clouds, performing day-to-day activities like user management, troubleshooting performance issues, and monthly patching of servers.
  • Analyzing and resolving incidents, problems, or known errors related to failures in applications and supporting software components.
  • Using systematic problem-solving approaches with excellent communication skills and a sense of ownership and drive.
  • Troubleshooting incidents, identifying root causes, fixing, and documenting problems, and implementing preventive measures.
  • Participating in root cause analysis of production incidents and working in non-standard time models, including Monday to Friday 24 hours/day and weekends 24 hours/day.

Requirements:

  • 7-10 years of experience in architecting, designing, developing, and implementing cloud solutions on AWS platforms, cloud technologies (AWS and Azure), and good experience in Windows Server administration.
  • Knowledge and experience with SQL Server Database technologies, Windows security, load-balanced applications preferably using NetScaler, SNOW for ITSM, Jenkins, and Ansible – automation tools for deploying releases, patches, etc.
  • Experience in automation skills like PowerShell or Python.
  • Will to work in 24/7 rotational shifts.

Preferred Qualifications:

  • Experience with Resolve – Automation and Process Orchestration tool for auto-failover setups, etc.
  • REDIS, ActiveMQ, Docker Swarm, or Kubernetes experience.
  • Thousand Eyes – URLs monitoring and synthetic transaction monitoring.
  • Dynatrace & Splunk – application monitoring and dashboard reporting on performance.
  • ITSM Tools like ServiceNOW.

What We Offer:

  • An exciting opportunity to be part of a world-leading FinTech product MNC.
  • A multifaceted job with high responsibility and a broad spectrum of opportunities.
  • Broad range of professional education and personal development possibilities – FIS is your final career step.

Salary Information:

We offer an estimated annual salary of $120,000 - $180,000, depending on experience and qualifications.



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