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Career as a Customer Service Agent
3 weeks ago
Job Title: Customer Service Agent
About the Role:This is a customer-facing role where you will be interacting with clients via chat to provide timely and professional support.
Main Responsibilities:- Respond to customer queries through chat in a courteous and efficient manner.
- Offer accurate information regarding products and services.
- Solve customer complaints effectively, ensuring their satisfaction.
- Document all interactions in accordance with company guidelines.
- Follow established procedures while troubleshooting issues.
- Collaborate with internal teams for issue resolution when necessary.
- Education: Bachelor's Degree or equivalent in any field.
- Communication Skills: Excellent written English communication skills are essential.
- Able to multitask and handle pressure in a fast-paced environment.
- Prior experience in BPO or customer service is beneficial.
To succeed in this role, you should possess excellent communication and problem-solving skills, along with the ability to work well under pressure. If you're looking for a rewarding career in customer service, apply now
