Global Customer Service Specialist

2 weeks ago

Nashik, Maharashtra, India beBeeCustomerSupport Full time US$ 40,000 - US$ 60,000

At elife-transfer, we empower high-quality local fleets to provide reliable ground transportation services globally with all types of vehicles. Our corporate culture is team first, partner-centric, and result-driven.

Job Title: Travel Consultant Agent
  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
  • Provide exceptional customer service support.

You will be part of our global operations team, ensuring seamless communication between drivers, fleets, and customers. Your experience in the Tourism & Travel sector and strong problem-solving skills will enable you to manage complex issues effectively. We value excellent English verbal and written communication, proficiency in Microsoft Office Suite, and attention to detail.

We are looking for individuals who can work in a fast-paced environment, prioritize tasks efficiently, and demonstrate a willingness to learn and improve continuously. If you thrive in a collaborative setting, we encourage you to join us.

Key Responsibilities:
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Develop and maintain a deep understanding of our products and services.
  • Provide expert guidance to customers on our offerings and features.
  • Conduct regular training sessions to enhance knowledge and skills.

Elife-transfer offers a dynamic work environment, opportunities for growth and development, and a chance to be part of a global operation that is changing the way people move around the world.

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