Senior IT Support Professional

2 days ago

Jaipur, Rajasthan, India beBeeMigrate Full time ₹ 10,00,000 - ₹ 15,00,000
Microsoft Cloud Expert

We are seeking skilled technical support engineers to provide advanced remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

This role involves troubleshooting complex issues, guiding junior technicians, and driving successful migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities:
  • Provide expert-level support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work closely with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Deliver customer-focused support with clear communication, set expectations, and ensure timely resolution.
  • Maintain accurate records of incidents, fixes, and system configurations.
Requirements:
  • 4+ years in IT support, including at least 2 years in a senior capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.

Fly-in opportunities await motivated individuals who are passionate about solving problems, mentoring others, and driving cloud-first solutions. We'd love to hear from you.

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