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Drive Business Growth as CX Practice Lead

3 weeks ago

Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,57,20,000 - ₹ 2,43,40,000
Practice Lead for New Age CX

We are seeking an experienced Practice Lead to drive business growth by developing and executing strategies to acquire new clients in the Consumer DU. Your primary objective will be to identify opportunities in CX for new age target accounts and create compelling solutions that meet client needs.

Main Responsibilities:
  • Develop account plans to capitalize on CX opportunities in new age target accounts
  • Build relationships with key stakeholders to understand client needs and industry trends
  • Create best-in-class solutions using AI, Agentic AI, Chat bots, and other transformation technologies
  • Manage internal and external stakeholders to ensure successful deal conversion
  • Responsible for internal and external marketing and brand creation for New Age CX

You will lead cross-functional teams to deliver exceptional results. This is a unique opportunity to make a significant impact on our company's growth and success.

Requirements:
  • 15+ years of working experience in CX
  • 3+ years of experience working with multiple new age customers in CX
  • Excellent knowledge of CX across new age clients
  • Excellent communication skills with collaborative ways of working

We are looking for a motivated and passionate individual who can bring innovative ideas to the table and drive business growth. If you have a strong track record of delivering results in CX and a passion for new age technologies, we encourage you to apply.