
Print Infrastructure Manager
5 days ago
Job Summary
We are seeking an experienced print administrator to manage and support the print environment. The ideal candidate will have hands-on experience in desktop support, printer management, and troubleshooting.
Key Responsibilities:
- Manage and work on printers, print servers, configurations, installations, validations, and troubleshooting issues.
- Knowledge of printers, plotters, and printing from a mainframe.
- Mainframe >> VPS >> VPSX
- OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
- Software installation and upgrades activities
- Badge Authentication and badge issues
- Printer troubleshooting issues like driver installation, mapping of printers, print queues, and new printer requests
- How to handle hardware issues related to printers
- Managing print services on the server
- Patching activities on print servers and validations
- Leading vendor calls
- Health checks, weekly highlights, and monthly reports
- Handling P1, P2 tickets and handling MI's
- RCA (Root Cause Analysis)
- Creating and reviewing SOPs
- Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover
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