Call Flow Specialist

9 hours ago


Chennai, Tamil Nadu, India beBeeCallFlowSpecialist Full time ₹ 8,00,000 - ₹ 15,00,000

Job Opportunity:


We are seeking a skilled Call Flow Specialist to join our organization. The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital channels.


- Design, develop, and deploy call flows and routing logic using NICE CXone Studio / ACD scripting.

- Integrate third-party systems and APIs into NICE CXone using Java and RESTful services.

- Customize agent and customer experiences across channels (voice, chat, email, SMS).

- Work closely with business analysts, QA, and operations teams to understand requirements and deliver effective solutions.

- Implement and maintain reusable templates, scripts, and components.

- Monitor and troubleshoot call flow behavior, identifying and resolving performance or logic issues.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Hands-on experience in NICE CXone / inContact call flow development.
  • Proficiency in Java for backend integration and custom application logic.
  • Strong understanding of ACD, IVR, call routing, screen pops, and agent scripting.
  • Experience working with APIs, web services, and data exchange formats (JSON, XML).
  • Familiarity with contact center operations and metrics.
  • Ability to work independently and collaborate in a team environment.
  • Excellent problem-solving and communication skills

About Us:

We value collaboration, innovation, and excellence in our workplace.



  • Chennai, Tamil Nadu, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 15,00,000

    Call Flow Expertise SoughtWe are looking for a skilled and experienced Call Flow Developer with hands-on expertise in NICE CXone platform and Java programming.Key Responsibilities:Develop call flows and routing logic using NICE CXone Studio / ACD scripting.Integrate third-party systems and APIs into NICE CXone using Java and RESTful services.Customize agent...

  • Call Flow Developer

    16 hours ago


    Chennai, Tamil Nadu, India FUTURES AND CAREERS Full time

    Job Summary :We are seeking a skilled and experienced Call Flow Developer with hands-on expertise in NICE CXone platform and Java programming. The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital Responsibilities :- Design,...


  • Chennai, Tamil Nadu, India beBeeCashFlow Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled Cash Flow Specialist to join our team. The successful candidate will be responsible for managing cash inflows and outflows, maintaining accurate records, and providing financial insights to inform business decisions.Duties and ResponsibilitiesInvoicing customers and monitoring payment schedulesMaintaining cash ledger and...


  • Chennai, Tamil Nadu, India beBeeCallFlowDeveloper Full time ₹ 15,00,000 - ₹ 25,00,000

    We are seeking a skilled and experienced Call Flow Developer to join our team. The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital channels.


  • Chennai, Tamil Nadu, India beBeeSpecialist Full time ₹ 17,00,000 - ₹ 23,00,000

    Real-Time Calling SpecialistWe are seeking a skilled Real-Time Calling Specialist to join our team and play a pivotal role in designing, scaling, and optimizing real-time calling pipelines for AI voice agents.Key Responsibilities:Design and scale real-time calling pipelines for ultra-low latency and reliability.Develop and integrate LiveKit, SIP/CPaaS, and...


  • Chennai, Tamil Nadu, India beBeeAccountant Full time ₹ 8,00,000 - ₹ 12,00,000

    Job TitleFinancial Collector - Cash Flow ManagementAbout the RoleWe seek a diligent Financial Collector to join our Global Shared Services Team. As a key team member, you will be responsible for communicating with customers to address and resolve overdue payments.Main ResponsibilitiesInitiating contact with customers via phone calls, emails, letters, or...


  • Chennai, Tamil Nadu, India Satyam Venture Engineering Services Full time

    We are looking for individuals who can join us immediately for Flow Simulation. Experience: 2 to 6 yrs Qualification - BE /B.Tech /Diploma - mechanical/industrial/automotive engineering or related field Location - Chennai Skill : Tecnomatix & Plant Simulation (2-6 Years) Discrete event simulation PLANT SIMULATION throughput simulation If you are...


  • Chennai, Tamil Nadu, India beBeeaccountsReceivable Full time ₹ 9,00,000 - ₹ 12,00,000

    Accounts Receivable Specialist RoleThis is a unique opportunity to excel in a dynamic Accounts Receivable environment. As an Accounts Receivable Specialist, you will play a pivotal role in ensuring the seamless flow of customer transactions and maintaining accurate financial records.Key Responsibilities:Invoicing and Payments: Process and dispatch customer...


  • Chennai, Tamil Nadu, India Lifelancer Full time

    Job Title Application Specialist-Flow- Chennai Job Location Chennai Tamil Nadu India Job Location Type Remote Job Contract Type Full-time Job Seniority Level Bring more to life Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology At Beckman Coulter Life Sciences one of...


  • Chennai, Tamil Nadu, India beBeeCallEvaluation Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Role: Call Quality Evaluation SpecialistSummary: We are seeking a highly skilled Call Quality Evaluation Specialist to join our team. This role involves conducting thorough call audits to ensure compliance with quality standards and regulations.Responsibilities:Quality Assurance: Conduct regular call audits to identify areas of excellence and improvement...