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Senior Technical Support Engineer
3 weeks ago
Our organization is seeking a highly skilled and experienced IT Support Specialist to lead end-user support operations.
The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and networks, and proven experience in stakeholder and vendor management.
Key Responsibilities:
- Provide expert-level support for end-user devices, operating systems (Windows/Linux), and network issues (LAN/WAN/Wi-Fi/VPN).
- Administer Active Directory, SaaS-based print solutions, and VC conferencing setups.
- Package and deploy applications/patches using HPDM or SCCM.
- Ensure ITIL-aligned service delivery and collaborate with L3/L4 teams.
- Maintain accurate asset inventory and documentation.
- Lead daily operations, monitor system performance, and drive efficiency improvements.
- Manage vendor relationships, negotiate contracts, and align IT initiatives with business goals.
Required Skills & Qualifications:
- 5–7 years in IT support, with 1–3 years in people management.
- 5+ years in Windows helpdesk/service desk environments and Active Directory administration.
- Experience in vendor relationship management and ITIL-based service delivery.
Benefits:
- Opportunity to work in a collaborative team environment.
- Chance to develop leadership skills and contribute to the growth of our organization.
Others:
- Bachelor's degree in Computer Science or equivalent.
- ITIL Foundation certification (mandatory).
- Desirable: CompTIA A+, CCNA/CCNP, MCSA, Azure certifications.
Location: Bangalore, Hyderabad
