Transform Business Operations Manager

1 day ago

Meerut, Uttar Pradesh, India beBeeOperational Full time ₹ 6,00,000 - ₹ 12,00,000

Process Excellence Lead

About the Role:

We are seeking an experienced Process Excellence Manager to lead our team in driving operational excellence across various business functions. As a key member of our leadership team, you will be responsible for overseeing and optimizing end-to-end business operations, ensuring high-quality service delivery.

Main Responsibilities:

  1. Lead the development and implementation of operational excellence frameworks tailored to our industry needs.
  2. Develop and manage detailed KPI tables to measure process efficiency and effectiveness.
  3. Identify and lead improvement initiatives in internal business processes.
  4. Drive innovation and automation to eliminate waste and improve efficiency.
  5. Mentor and engage employees in various operational excellence initiatives.

Key Performance Indicators (KPIs):

  • Business Transformation (80%):
    • Design and implement operational excellence framework best suited for the vertical.
    • Formulate and manage detailed KPI table across all businesses in e-commerce domain.
    • Identify and lead improvement initiatives in internal business/operational processes.
    • Drive innovation & automation for waste elimination & efficiency improvement.
    • Engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%):
    • Provide service delivery support to process owners (located at different locations). This includes people management, performance tracking/financial analysis(Invoicing) & ensuring team is adhering to BGO Policies/standards.
    • Ensuring adherence to service levels as defined by the client.
    • Headcount management/co-ordination at client site.

Required Skills and Qualifications:

  1. Strong analytical and problem-solving skills.
  2. Minimum 2+ years of experience in project/program management.
  3. Demonstrated knowledge of mistake proofing & automation tools.
  4. Lean Six Sigma GB certified or BB trained.
  5. Experience in E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider.

Preferred Qualifications:

  1. Proficiency in project management tools, reporting dashboards, and financial systems.
  2. Excellent communication, interpersonal, and stakeholder management skills.
  3. Ability to lead and manage a diverse team across multiple functions.

About Us:

We offer a dynamic work environment with opportunities for growth and professional development.

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