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Strategic Program Leadership Role

2 weeks ago


Bengaluru, Karnataka, India beBeeProgramManagementExpert Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title:

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We are looking for a seasoned Program Management Expert to lead our service delivery initiatives. As a key member of our team, you will partner with business customers to achieve desired outcomes by collaborating with vendor partners.

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Key Responsibilities:

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  • Manage all areas of service delivery to ensure IT and Business processes are followed.">
  • Assist on multiple transition initiatives, oversee the program, and ensure successful delivery.">
  • Track vendor performance with weekly, monthly, and quarterly status reviews as against agreed SLAs and KPIs.">
  • Collaborate with Applications and Infrastructure teams for effective planning and execution of different activities and ensuring smooth functioning of business.">
  • Coordinate with vendor partners to ensure timely issue resolution and fulfillment of Service requests raised by business functions and effective communication sent to concerned stakeholders.">
  • Address high-priority issues with minimal business impact and facilitate root cause analysis (RCA).">
  • Strive for continuous Service Improvements in BAU space via optimization and automation activities.">
  • Effectively plan and execute business demands, collaborating with multiple stakeholders.">
  • Incorporate feedback from IT Business Partners and Leads into actionable objectives.">
  • Ensure smooth functioning of audit and compliance-related activities by coordinating with vendor partners such that committed timelines are adhered.">
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Requirements:

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To succeed in this role, you should have expertise in end-to-end agile project management and a deep understanding of the Software Development Life Cycle (SDLC). You should also understand different ITIL processes, including Incident, Problem, Service Request Fulfilment, Change and Release Management, and Knowledge Management processes.

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Preferred Qualifications:

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A strong background in IT service management is highly desirable, along with experience in using tools like ServiceNow and Jira.

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What We Offer:

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We provide a collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.

">Keyword: ProgramManagementExpert