Senior Business Officer

6 days ago

Kurukshetra, India beBeeOperations Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Office Operations Manager

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At our organization, we are seeking a highly skilled and organized professional to fill the role of Office Operations Manager. This is an exciting opportunity for someone who is passionate about managing office administration assets and ensuring their upkeep.

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Responsibilities:

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting and new business processing.
  • Banking of initial & renewal premium, as well as managing petty cash and vendor payments.
  • Retention of surrender requests and execution of all service requests - post policy issuance.
  • Reverting on customer queries and complaints, and maintaining high NPS scores.
  • Life claims processing and handling compliance issues.
  • Audit rating and ensuring that all processes are up-to-date.
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Measure of Success:

  • Service to Delight - NPS 90% & 3 days TAT.
  • Customer Engagement - 70%.
  • Surrender Retention - 70%.
  • NPS 90%.
  • 100% banking with 24 hours.
  • Vendor payment TAT should be adhered to.
  • 100% accuracy of POS requests and customer service.
  • Zero day upload of POS & claims docs in FTP server.
  • Audit rating 2.
  • Service to Recruitment - 100%.
  • Service to Sales (Agency & Cat) - 100%.
  • Persistency - 90%.
  • Freelook to retain - 45%.
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Required Skills and Qualifications:

  • Graduate / Post-graduate in any discipline.
  • 2-3 years experience handling front end customer services.
  • Knowledge of service quality is required.
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Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to grow professionally and personally.
  • Competitive salary and benefits package.
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Others:

  • Must be highly customer centric.
  • Excellent communication skills.
  • Good coordination skills.
  • Data management on Excel should be good.

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