Senior Operations Coordinator

3 days ago


Salem, Tamil Nadu, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,30,00,000
Job Description

We are looking for a highly skilled Operations Specialist to ensure seamless client onboarding, coordination with telecom operators, and efficient messaging traffic management.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess strong analytical and problem-solving abilities.

  • Customer Success:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
    • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Traffic Assurance:
    • Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to ensure timely monitoring and achievement.
  • Telco Coordination:
    • Coordinate with telecom operators and connectivity partners for additional capacities and to obtain RFPs.
    • Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reports & Analytics:
    • Publish daily performance reports of clients for review, routing deviations.
    • Monitor traffic from customers, identify and analyze reasons for traffic growth or dip, and highlight with the sales team for corrective action.
    • Identify potential opportunities and publish them.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Improvement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed and accurate documentation of SOPs for regular operations.
Required Skills and Qualifications

Education: Bachelor's or Master's degree.

Experience: Minimum 4+ years of experience in a related field or job offered.

Skills:

  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
  • SQL, advanced Excel, and PowerPoint presentation proficiency.
  • Excellent interpersonal, verbal, written communication skills, and good customer handling capabilities.
  • Passionate about working in a fast-paced environment.
Benefits

Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment where innovation is celebrated.

Equal Opportunity Employer: We champion diversity and are committed to creating an inclusive environment for all employees.



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