Support Systems Specialist

6 days ago

Vellore, Tamil Nadu, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary:

We are seeking a highly skilled Application Support Analyst to join our team. This role sits at the heart of our business operations, supporting bespoke applications across key areas such as Trading, Operations, Invoicing, Credit, and Legal.

Main Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide training to new and existing users to enhance understanding and adoption of the system.
Key Qualifications:
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
About This Role:

This is an excellent opportunity to develop your skills and expertise in a dynamic and challenging environment. As an Application Support Analyst, you will play a critical role in ensuring the smooth operation of our bespoke applications, providing high-quality support to users and contributing to the success of our organization.

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