Security Systems Support Specialist

3 days ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 60,00,000 - ₹ 85,00,000

Role Summary:

We are seeking an experienced Genetec Support Specialist to provide technical support and enhancements for Genetec Security Center and OnGuard access control systems.

  • Provide remote technical support and troubleshooting for Genetec Security Center and OnGuard access control systems.
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.
  • Coordinate with teams and stakeholders to ensure timely problem resolution.
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
  • Implement software upgrades and patches according to company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
  • Conduct root cause analysis for recurring issues and initiate preventive measures.
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.
  • Support integration with third-party security systems and IT infrastructure.
  • Deliver training and knowledge transfer sessions when required.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
  • Good understanding of access control concepts, physical security principles, and industry standards.
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.
  • Familiarity with server and client software installation and configuration.
  • Ability to work effectively in a remote environment and coordinate with global teams.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage priorities effectively.

Preferred Skills:

  • Certifications related to Genetec or OnGuard systems.
  • Experience with video surveillance system integration.
  • Knowledge of cybersecurity best practices related to physical security systems.
  • Familiarity with cloud-based security solutions and APIs.

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