Highly Experienced Software Support Lead for Amazon Retail Business Services

1 day ago


Bengaluru, Karnataka, India myGwork Full time
Job Overview
Amazon's Retail Business Services (RBS) supports the growth of its retail business worldwide through three core tasks: Selection, Defect Elimination, and operational process support. As a key member of the RBS tech team, you will lead large-scale projects, resolve complex technical issues, and drive operational efficiency improvements.

About the Role
We are seeking an experienced Application Engineer with a diverse skill set to join our team as a Technical Lead. Your primary responsibility will be to act as a subject matter expert for one or more services, supporting teams across the organization and contributing to cross-team planning. You will work closely with management to assign tasks and small projects to other Support Engineers and collaborate with Amazon leaders to improve support across the company.

BASIC QUALIFICATIONS
- 5+ years of software development or technical support experience
- In-depth understanding of software development principles, design patterns, and best practices
- Strong debugging and coding skills, with good knowledge of relational database management systems like MySQL and PostgreSQL
- Familiarity with software testing principles and experience in testing is valuable

PREFERRED QUALIFICATIONS
- Strong understanding of support processes, SLAs, handling tickets, monitoring, processes, and metrics
- Hands-on experience in cloud technology is a plus
- Experience working with distributed applications/enterprise applications, UNIX/Linux operating systems, and RESTful web API calls is desirable

About the Team
RBS Tech empowers innovation by leveraging machine/deep learning to scale complex task execution. We believe in a culture that celebrates knowledge sharing, mentorship, and collaboration. Our inclusive environment encourages work-life harmony, offering opportunities for professional growth and development. As a valued member of our team, you will have access to online learning platforms, AWS/ML certifications, and on-the-job training. With us, you'll have the chance to build a fulfilling career while making a real impact on customer experiences.

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