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Cloud Support Manager Role

We are seeking an exceptional Cloud Support Manager to play a pivotal role in supporting and aligning efforts to meet customer needs.

This is a key opportunity for the successful candidate to work closely with senior team members, internal teams, and customers to ensure seamless support to client needs.

  • Plan, organize, coordinate, and execute projects and initiatives effectively.
  • Manage meetings, document interactions, and follow up on actions and next steps efficiently.
  • Encourage the use of agile work management processes and facilitate weekly, bi-weekly sprints for assigned teams.
  • Help team members prioritize workload, maintain a healthy team by empowering, motivating, and building trust.
  • Set goals for team members, present weekly progress reports, and have good control over the work management process.

Key Performance Indicators (KPIs):

  • Clear communication and action: Written and Verbal.
  • Demonstrate ability to walk through product/project functionality to an internal/external audience.
  • Demonstrate process adherence for all change management activities.
  • Deliberate RCA discussions with clients.

Working Conditions:

  • Ability to work in remote and/or office settings.
  • Fast-paced environment with tight deadlines.
  • Support offshore hours/multiple time zones.
  • Flexibility with working hours based on team and client needs.

To excel in this role, you will possess excellent problem-solving skills, strong leadership qualities, and the ability to adapt to changing priorities.