Application Operations Specialist

1 week ago

Pushkar, Rajasthan, India beBeeAnalytical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

We are seeking a skilled and driven IT Support Specialist to fill this role. This is a hands-on position that plays a critical part in our business operations, supporting our bespoke applications.

Key Responsibilities
  • Act as the primary point of contact within the IT Support Team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Manage and maintain Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
Required Skills and Qualifications
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
Benefits
  • A relevant degree in Information Systems, computing studies, IT or other related fields.
  • A minimum of 3- 5 years of experience as an IT Support Analyst or a similar role.
Other Aspects
  • Support ad-hoc business tasks and initiatives aligned with the goals of the IT Support Function.
What We're Looking For
  • Proven experience in IT support within a high-pressure, fast-changing environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to adapt quickly, take ownership, and drive issues to resolution.

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