Customer Onboarding Specialist
5 days ago
About Us: At BiteSpeed, we're a Sequoia-backed SaaS startup revolutionizing e-commerce with an AI-native Marketing, Support & Sales suite. With 2500+ brands globally across 50+ countries, we've raised $5.5M+, backed by marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more.
The Role: We want to keep our customers for life by making customer success our top priority. As a key member of our team, you'll own customer onboarding and make them true fans of BiteSpeed while listening to customer feedback to form a pipeline of customer insights for our product team.
Your Responsibilities:
- Owning customer relationships, ensuring they're successful and loyal to BiteSpeed
- Delivering a delightful onboarding experience and setting up customers for success
- Tracking product adoption for our customers, ensuring they get maximum value leading to upsells and expansion revenue
- Becoming a trusted product advisor for our customers, helping them get the most out of BiteSpeed
What Makes You a Good Fit:
- Caring about delivering exceptional service that matches a Michelin star Italian restaurant's standards
- Genuinely enjoying helping people and making them successful
- Having 1+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup
- Having a genuine interest in conversations with people from different backgrounds to learn about their lives
Salary and Location: The expected salary is ₹25-30 lakhs per annum (CTC), plus generous equity (ESOP) and benefits. The location is Bangalore.
Our Culture: Work is personal at BiteSpeed. Our purpose is about Personal Transformation, Wealth Creation, Winning Together. Our values define the right thing to do: Go Above And Beyond, Making Things Happen, Say It Like It Is, Progress Over Perfection, Don't Take Yourself Seriously, Take Your Work Seriously.
Perks and Benefits: We prioritize wellness, learning, and fun with health insurance, work-from-home budget, quarterly offsites, cult fitness membership, personal development, unlimited leaves, and salary in advance.
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