
Operations Coordinator Specialist
7 hours ago
This role plays a vital part in ensuring the smooth functioning of High-Stakes Test Centers.
The successful candidate will report to the High Stakes Test Centre Management Team Leader, working collaboratively with partners and managing schedules to ensure compliance and efficient exam delivery.
A strong organizational skillset, attention to detail, and effective communication are essential for maintaining high-quality standards.
- Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
- Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
- Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
- Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
- Coordinate with internal teams to manage unforeseen events, ensuring minimal impact on candidates and stakeholders.
- Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
- Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
- Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
- Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
- Bachelor's degree in business administration, operations management, or a related field.
- Previous working experience in a multi-cultured environment.
- Excellent attention to detail.
- Excellent command of the English Language.
- Advanced computer literacy.
- Clear and effective communication skills.
- Strong organizational and time-management skills.
- Ability to work under pressure and meet tight deadlines.
- Experience in liaising with multiple teams and departments.
- Flexibility to travel as required to support operational needs.
- Competitive remuneration package.
- Work in an international, dynamic, and fun atmosphere.
- Two free vouchers for all certifications per year for all employees.
- Huge learning experience in using best practices and global environment.
- Constant personal and professional development.
We are a global leader in assessment and certification of professional skills. Our core values are Quality, Innovation, Passion, and Integrity. We boast a culture of diversity, where everyone is different, yet everyone fits in.
Background checks will include a DBS check, right to work check, security check, financial background check, employment reference check.
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