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Compliance Manager

1 week ago

Gurgaon, Haryana, India Teleperformance Full time
Job Description

Job Title: Director of Compliance

Company Overview:

Teleperformance is a global leader in business process outsourcing (BPO) services. We are seeking an experienced Director of Compliance to join our team.

Job Description:

  • Compliance Framework Management:
  • Oversee and maintain compliance programs for SOC 1, SOC 2, PCI DSS, ISO 27001, ensuring adherence to regulatory requirements and industry standards.
  • Develop, implement, and continuously improve compliance policies, processes, and controls.
  • Audit Leadership:
  • Lead internal and external audit processes, including client audits, preparatory audits, and group certification audits.
  • Serve as the primary liaison with auditors, certification bodies, and client compliance teams.
  • Manage and resolve audit findings and ensure timely implementation of corrective actions.
  • Risk Assessment and Mitigation:
  • Conduct regular risk assessments to identify and address compliance risks.
  • Develop and maintain a robust risk management framework aligned with organizational goals.
  • Team Leadership and Collaboration:
  • Build, mentor, and lead a team of compliance professionals, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally with IT, legal, and business units to align compliance efforts with organizational objectives.
  • Client and Stakeholder Engagement:
  • Engage with clients to address compliance-related inquiries, support RFPs, and ensure trust in the organization's compliance posture.
  • Represent the company in client discussions, audits, and regulatory forums.
  • Training and Awareness:
  • Develop and deliver compliance training programs to ensure organizational awareness and adherence to standards.
  • Stay updated on regulatory changes and provide insights on their impact to stakeholders.
  • Reporting and Documentation:
  • Maintain accurate and comprehensive documentation for all compliance activities.
  • Generate regular compliance reports for executive leadership and stakeholders.

Qualifications:

  • Education:
  • Bachelor's degree in Computer Science, Information Technology, Law, or a related field. Master's degree preferred.
  • Experience:
  • Minimum 12 years of experience in compliance management, audits, and certifications, with significant exposure to SOC 1, SOC 2, PCI DSS, and ISO 27001 frameworks.