Automobile Technician

7 days ago


Hyderabad, Telangana, India beBeeMechanic Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Mechanic Specialist

Job Description:

We are seeking a skilled Mechanic Specialist to join our team.

Main Responsibilities:
  1. Customer Interaction

    • Receive customers with a smile and greet them with politeness, courtesy, and professionalism.
    • Verify service requests made by customers and capture VOC (Voice of Customer) and update in the system.
    • Engage in conversational skills for telephonic and face-to-face discussions.
    • Communicate repair updates to customers.
  2. Repair Process

    • Analyze and diagnose scooters to identify the number and type of repairs applicable.
    • Update diagnosis reports in the WMS (Getafix).
    • Perform repairs and final inspections on vehicles if desired repairs are performed as per customer VOC.
  3. Inventory Management

    • Track customer complaints in Zendesk and update the system in real-time.
    • Operate Workshop Management System (Getafix) and ensure 100% adherence.
    • Update operational status and ETA on a timely basis in both CRM and WMS systems.
    • Check scooter health in Telematics Command Centre for deep diagnosis.
  4. Technical Skills

    • Service Champions should be fully equipped with knowledge on OLA Scooter.
    • Repair or replace all scooter parts.
    • Ensure they are updated on OLA technical curricula, news bulletins on EV.
  5. Operations and Processes

    • Adhere to process at Experience Centre and ensure bays are clearly marked for Vehicle/Scooters.
    • Invoicing and Payment Collections.
    • Ensure bays are free from any foreign materials and fit for serviceability.
  6. Quality Assurance

    • Audit inventory and ensure system and physical inventory match.
    • Perform GRN (Goods Received Note) and maintain Inventory at Experience Centre.
    • Ensure Warranty part reverse logistics to Mother workshop.
  7. Safety Protocols

    • Wear Uniform and Protective Gear while repairing scooters.
    • Use Protective Gear and proper handling of Tool Kits while repairing scooters.
    • Ensure fire fighting equipment is in place to handle fires.
Requirements:
  • Male candidates only.
  • Min qualification: 12th+diploma/ITI/ graduation/post graduation.
  • Min experience: 1 year in automobile industry in service sector.


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