
Automobile Technician
7 days ago
Mechanic Specialist
Job Description:We are seeking a skilled Mechanic Specialist to join our team.
Main Responsibilities:Customer Interaction
- Receive customers with a smile and greet them with politeness, courtesy, and professionalism.
- Verify service requests made by customers and capture VOC (Voice of Customer) and update in the system.
- Engage in conversational skills for telephonic and face-to-face discussions.
- Communicate repair updates to customers.
Repair Process
- Analyze and diagnose scooters to identify the number and type of repairs applicable.
- Update diagnosis reports in the WMS (Getafix).
- Perform repairs and final inspections on vehicles if desired repairs are performed as per customer VOC.
Inventory Management
- Track customer complaints in Zendesk and update the system in real-time.
- Operate Workshop Management System (Getafix) and ensure 100% adherence.
- Update operational status and ETA on a timely basis in both CRM and WMS systems.
- Check scooter health in Telematics Command Centre for deep diagnosis.
Technical Skills
- Service Champions should be fully equipped with knowledge on OLA Scooter.
- Repair or replace all scooter parts.
- Ensure they are updated on OLA technical curricula, news bulletins on EV.
Operations and Processes
- Adhere to process at Experience Centre and ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections.
- Ensure bays are free from any foreign materials and fit for serviceability.
Quality Assurance
- Audit inventory and ensure system and physical inventory match.
- Perform GRN (Goods Received Note) and maintain Inventory at Experience Centre.
- Ensure Warranty part reverse logistics to Mother workshop.
Safety Protocols
- Wear Uniform and Protective Gear while repairing scooters.
- Use Protective Gear and proper handling of Tool Kits while repairing scooters.
- Ensure fire fighting equipment is in place to handle fires.
- Male candidates only.
- Min qualification: 12th+diploma/ITI/ graduation/post graduation.
- Min experience: 1 year in automobile industry in service sector.
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